ctg88 Privacy Policy — Your Information Is Safe With Us
This document clearly explains how your personal information is collected, stored, and used when you register and use the ctg88 platform.
Introduction and Scope
ctg88 ("we", "us", or "platform") is an online gaming and sports betting service operated for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use the ctg88 website and related services, how we process it, and how we keep it secure.
This Policy applies to all ctg88 services, mobile versions, and applications. By registering on or continuing to use our platform, you are considered to have consented to the terms of this Policy. If you disagree with any part of this Policy, please stop using our services.
This Policy may be updated from time to time. For any significant changes, we will publish a notice on the website and, where necessary, notify you at your registered email address. The date of the most recent revision to the Policy will be noted at the bottom of the page.
Information We Collect
1 Registration and Account Information
When you create an account on ctg88, we collect the following information:
- Full name and date of birth (for age verification)
- Valid email address
- Mobile number (linked to bKash, Nagad, Rocket, or Upay)
- Password (stored in encrypted form — not readable in plain text)
- Country of residence
2 Identity Verification (KYC) Information
To enable secure payment processing and prevent fraud, we may request the following information during the identity verification process:
- National ID card (NID) or passport copy
- Confirmation of bKash, Nagad, or other mobile banking account details
- Proof of address (if required)
This information is used solely for the purposes of identity verification and financial security.
3 Transaction and Financial Information
To maintain records of deposits, withdrawals, and bonus activity, we process the following information:
- Deposit and withdrawal amounts and timestamps
- Payment method type (bKash, Nagad, Rocket, Upay)
- Transaction ID and status
- Bonus usage history
4 Technical and Usage Information
When you use our platform, the following information may be collected automatically:
- IP address and device type
- Browser and operating system information
- Page views, session duration, and click data
- Information obtained from cookies and similar tracking technologies
- Login date, time, and geographic location
Purpose of Data Use
5 Service Delivery and Account Management
Collected information is primarily used for the following purposes:
- Account creation, verification, and management
- Processing deposits, withdrawals, and bonus transactions
- Providing 24/7 customer support in Bengali
- Ensuring platform security and preventing fraud
- Sending important account-related notifications
6 Legal Obligations and Security
ctg88 is committed to responsible gaming and financial security. To this end, we use your information to:
- Age verification — to ensure services are available only to those aged 21 or above
- Administer anti-money laundering (AML) procedures
- Detect unusual or suspicious activity
- Support the enforcement of responsible gaming limits
- Meet applicable legal requirements
7 Promotional Communications
Subject to your consent, we may contact you regarding the following:
- New bonus offers and promotions
- Game updates and information about new services
- Invitations to special events and tournaments
You can opt out of promotional communications at any time through our support team.
Data Sharing With Third Parties
8 When Information Is Shared
ctg88 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:
- Payment processors: To complete transactions with mobile banking services such as bKash, Nagad, Rocket, and Upay.
- Technology partners: Trusted service providers for platform operations, hosting, and security — who are contractually obligated to meet our privacy standards.
- Legal authorities: To investigative agencies when required by applicable law or judicial order.
- Fraud prevention: With recognized organizations to prevent fraud and financial crime.
Any data sharing is conducted under strict contractual and security conditions.
Cookies and Tracking Technologies
9 How We Use Cookies
ctg88 uses cookies and similar technologies to improve the user experience and ensure platform functionality. Cookies are small text files stored in your browser.
Types of cookies we use:
- Essential cookies: To maintain login sessions and ensure security — the platform cannot function properly without these.
- Functional cookies: To remember your preferences and settings.
- Analytics cookies: To analyze usage patterns for the purpose of improving service quality.
Most browsers offer controls for managing cookies. However, disabling essential cookies may prevent some services from working properly.
Data Security Measures
10 Our Security Measures
ctg88 has implemented industry-standard technical and organizational measures to protect your personal information:
- SSL (Secure Socket Layer) encryption — on all data transfers
- Password hashing and salting technology
- Regular security audits and vulnerability testing
- Access controls — only authorized staff can view data on a need-to-know basis
- Firewall and intrusion detection systems
- Regular data backups and disaster recovery planning
We acknowledge that no digital system is 100% secure. However, we make every effort to ensure the protection of your information. In the event of a security breach, we will notify affected users as quickly as possible.
11 Data Retention Period
We retain your information for as long as your account is active or as needed to provide services. Even after account closure, certain information may be retained for a specified period for the following reasons:
- Meeting legal obligations and maintaining financial records
- Supporting dispute resolution and fraud investigations
- Audit and regulatory requirements
Once the above purposes have been fulfilled, data is securely deleted or anonymized so that individuals can no longer be identified.
Your Rights and Choices
12 Your Rights Regarding Your Information
Every user registered with ctg88 has the following rights:
- Right of access: You may request to know what information we hold about you.
- Right to rectification: You may request the correction of inaccurate or incomplete information.
- Right to erasure: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
- Right to restriction of processing: In certain circumstances, you may request that the processing of your information be limited.
- Right to object: You may object to promotional communications or unnecessary processing of your information.
- Right to data portability: You may request a structured copy of your information.
To exercise these rights, contact us via live chat or email. We typically respond to requests within 30 business days.
13 Protection of Minors' Information
ctg88 services are for users aged 21 or above only. We do not knowingly collect or process information from anyone under the age of 21. If we are informed that a minor's information has been collected in error, we will immediately delete that information and close the associated account.
Policy Updates and Contact
14 Notice of Policy Changes
ctg88 reserves the right to periodically review and update this Privacy Policy. For any significant changes, we will:
- Publish a notice on the main page of the website
- Notify registered users by email
- Record the date of the change on this page
Continued use of the platform after changes have been made will be considered consent to the new policy.
Privacy Contact
For any questions, requests, or complaints regarding your information or this Privacy Policy, please contact us:
Last Updated: This Privacy Policy was last reviewed and updated in 2026. ctg88 regularly reviews its policies to ensure they remain in line with current laws, technology, and best practices.